Dear valued Customer,
I apologize to you for the changes that have been made with regards to Etsy's new feedback rating system.
I did not ask for them nor do I like them.
I am very sorry that Etsy has chosen to wipe out all buyers' feedback records. I had no choice in this matter and was not informed of this action until it was finalized. I loved being able to thank you via the feedback system, and I am very sorry that I can no longer do so.
Secondly, I want to inform you of one of etsy's new policies. It appears all feedback customers leave on the site will be visible with the customer's name attached to it. I want to assure you that I respect your privacy and this was not my idea. I hope that you will still be willing to leave feedback for my little shop. It is so important for the survival of a small home based business like mine.
I also want to apologize in advance for the emails you may be getting from the Etsy reminding you to leave feedback for me. I am not the sender of such mail, and I have no control over the new system.
I am deeply saddened by the changes eTsy has made with regards to feedback. I will continue to deliver the best service I can via that site but may have to look for a new venue in the long run.
Thanks for reading this and being a supportive customer of my little shop through the six years I have been on Etsy.
Sincerly,
Ulla
PS: If you have any question regarding the new system You can find a lot of information here https://www.etsy.com/teams/7716/announcements/discuss/12890737/
4 comments:
Very well said!
Thanks, Barbra! I so hope they change it back to the way it was.
Sad and wrong. Thank you for a well stated posting on this policy. Etsy has been going down the wrong patb for many years (IMO). That is why I found a new venue at zibbet.com
And how is Zibbet, Deni? I hear traffic there is not so great...
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