Thursday, August 29, 2013

Public Announcement regarding Etsy's new feedback system

I just wanted to make the following public announcement concerning the recent changes in Etsy's feedback system:

Dear valued Customer,
I apologize to you for the changes that have been made with regards to Etsy's new feedback rating system.
I did not ask for them nor do I like them.
I am very sorry that Etsy has chosen to wipe out all buyers' feedback records. I had no choice in this matter and was not informed of this action until it was finalized. I loved being able to thank you via the feedback system, and I am very sorry that I can no longer do so.
Secondly, I want to inform you of one of etsy's new policies. It appears all feedback customers leave on the site will be visible with the customer's name attached to it. I want to assure you that I respect your privacy and this was not my idea. I hope that you will still be willing to leave feedback for my little shop. It is so important for the survival of a small home based business like mine.
I also want to apologize in advance for the emails you may be getting from the Etsy reminding you to leave feedback for me. I am not the sender of such mail, and I have no control over the new system.

I am deeply saddened by the changes eTsy has made with regards to feedback. I will continue to deliver the best service I can via that site but may have to look for a new venue in the long run.
Thanks for reading this and being a supportive customer of my little shop through the six years I have been on Etsy.

PS: If you have any question regarding the new system You can find a lot of information here


Barbra said...

Very well said!

germandolls said...

Thanks, Barbra! I so hope they change it back to the way it was.

Deni said...

Sad and wrong. Thank you for a well stated posting on this policy. Etsy has been going down the wrong patb for many years (IMO). That is why I found a new venue at

germandolls said...

And how is Zibbet, Deni? I hear traffic there is not so great...