The Importance of Feedback

Last year right around this time I reached the milestone of 1,000 sales in my Etsyshop. You can read the note I wrote about it here.

Yesterday I reached another one of those little milestones: I received my 1,000th feedback comment. Yay! I am actually at 1,003. Thanks so much to all of you who have helped me out in that department.

I LOVE to read my feedback comments. Even better if somebody sends me a cute picture like the one above! As they say a picture speaks a million words...Pictures make me smile and my heart go pitter-patter.

In fact I get downright depressed when somebody doesn't leave me a note after receiving a doll or package. If they don't I worry that they didn't like the doll or dollclothes I made. If you have an Etsyshop or on-line business of any kind you must understand. Feedback is like this little pat on the back that says:" Well done! Good Job! I love your work, and I am so glad I found your shop."

After all in the virtual world of selling there is often no real face connected to the customer. Unless, of course, I know you from FB. That's why everyone loves it so much, right? Still, not everybody uses their own picture...Some people sport dogpictures, cartoons, or even plants. At the end of the day contact is limited to exchanges of emails and Feedback at the end of a transaction. Yet, curiously one finds that Social Media has made it possible to add more personality to the salesprocess. If a customer comes back after over a year and orders a new dress for a doll they bought, I often instantly remember which doll and can almost see the child in front of me.

Virtual stores are a curious thing. Don't you think? So please, don't forget to leave your on-line seller Feedback if you are happy with their service. If you are not happy, please let us know, too. It really helps us out a lot. We love this little pat on the back, and it keeps us going on days when sales are not so great!