Wednesday, December 3, 2008

Staying organized!

During Christmas most online sellers experience a higher volume of sales. But even if you don't have many sales yet - (don't be sad they will come in time!) - it is crucial to stay organized when you run an online business. More people will come back if they are happy with your service. I get a lot of repeat customers who come back because they loved the good service they received the first time around!

So today I want to give a little pep talk on how to keep all your ducks in a row. Nothing makes a customer more happy than receiving their order in a speedy fashion. Of course, you want to make sure that while sending things fast you don't send the wrong item to the wrong person.

My first big piece of advice is:

1.Write yourself a note for every order that comes in!
I have a pad of sticky notes on my desk next to the computer. For each order I get I make a note as I receive it. On that note I write the following information:
the name of the buyer - his or her etsy ID,
the item(s) they ordered,
the date of purchase.
the shipping address they give on etsy
I stick these notes on the window behind my sewing machine. Since I work on a "first-come-first-serve basis" I arrange the orders by date they were received on. As I work on the orders and ship the items I take the sticky notes off the window and rearrange them! It really works well!
If it is a bigger custom order I use a big sheet of paper to write every detail down!

2.When I get ready to wrap and ship items I have noticed that it is important to attach the name to each item you wrap up! Nothing more annoying than having a nicely wrapped gift sitting on your table and not knowing who it needs to go to. Or even worse having it all boxed up and taped without the address on the box...That's a real time waster! I like to wrap doll clothes in tissue paper, use organic ruffia for ribbon, and tie a "thank you" note and Moo card with ribbon to it. If the note is personalized - has the name of the buyer - it gives it a nice personal touch while at the same time helping you to identify the wrapped item =).

3. Getting it ready for shipping: Next I take my sticky note with the address, stick it on my outer packaging, cross reference the etsy address with the one given on paypal. Voila! If it all matches I can ship the item out. If not, rats! Now I have to convo the buyer and confirm what address it needs to go to.

4. I take all big orders, doll orders , and international shipments to the Post Office in person. Smaller envelopes I usually hand over to my trusty mail carrier when she delivers my mail.
I think this system of mine works really well. But please feel free to comment and add some tips to my list!

Dear Etsyans, have a busy busy week with lots of sales!
Dear Shoppers hope you have only happy Shopping experiences!

Love, ulla


Daphne said...

I love organization techniques. So this post is GREAT! Thanks!

Debra said...

Don't you just love sticky notes....I do!!

Great post.

germandolls said...

Hi Daphne! I am glad you are with me here! I guess nobody else has time to read this. They are all off searching for lost items.=)
Yes, hurray for sticky notes,Debra! They have saved my life many times!

TheSingingBird said...

great tips!

Anonymous said...

I do everything you've suggested. :0) Great minds think alike!! :0)